Refund policy

Since you are selling custom-decorated apparel, your Refund & Return Policy needs to be very firm. Unlike a typical clothing store, you cannot resell a hat once it has been stitched with a specific company's logo.

Here is a policy tailored for CapsFast.com that protects your margins while still being fair about quality.

Refund & Return Policy

At CapsFast.com, every item is custom-made to your specific requirements. Because these items are uniquely yours, we have a strict policy regarding returns and refunds.

1. Custom Merchandise (Final Sale)

  • All sales are final. Because we permanently embroider your logo onto the Richardson 112 (or other headwear), we cannot accept returns or exchanges for "change of heart," incorrect color choice, or sizing issues.

  • Proof Approval: We provide a digital proof for every order. Once you reply with "Approved," we are not responsible for any errors in the design, spelling, or placement that were visible on that proof.

2. Manufacturer Defects & Decoration Errors

We stand behind our work. If we made a mistake, we will fix it.

  • What Qualifies: If the physical hat has a manufacturer defect (e.g., broken snap, torn mesh) or if the embroidery is physically damaged or significantly different from the approved proof.

  • Reporting Window: You must notify us at orders@capsfast.com within 5 days of receiving your order.

  • The Process: Please include your order number and clear photos of the defect. If a replacement is approved, we will ship it out to you at no additional cost using our standard 72-hour production window.

3. Order Cancellations

  • Before Approval: If you cancel your order before we create your digital proof, you will receive a 100% refund.

  • After Digitizing: If you cancel after we have created your embroidery file/proof but before we hit the machines, a $25.00 Digitizing/Setup Fee will be deducted from your refund.

  • After Production: Once the machines have started stitching your hats, the order can no longer be canceled or refunded.

4. Shipping Issues

  • We are not responsible for delays caused by the carrier (UPS/USPS).

  • If a package is lost in transit, we will assist you in filing a claim with the carrier. If the tracking shows "Delivered" but you cannot find it, please contact your local post office or UPS hub.