Terms of service

Terms of Service

By using CapsFast.com (a division of Savvy Custom Tees LLC), you agree to the following terms. We keep it simple: we promise high-quality gear and fast speeds, and we ask for clear communication in return.

1. Artwork & Approvals

  • The Final Word: No order hits the machines until you provide written approval of the digital proof we send to your email. Once you say "Approved," we are not responsible for spelling errors, color choices, or design placement that was shown on the proof.

  • Ownership: You represent that you own the rights to the logo or design you upload. We reserve the right to refuse any order containing copyrighted material we do not have permission to print, or designs that are deemed offensive.

  • 3D Puff Compatibility: 3D Puff is a premium service. If our experts determine your logo is too detailed for the puff process, we will contact you to switch to flat embroidery.

2. The 72-Hour Production Guarantee

  • Our guarantee applies to the time it takes to produce the order (from approval to carrier pickup). It does not include transit time with UPS or USPS.

  • Delays caused by missing artwork, slow approval replies, or national blank-stock shortages are outside the 72-hour window.

3. Returns & Refunds

  • Custom Merchandise: Because your gear is custom-made for you, all sales are final. We do not offer returns or exchanges for "change of heart" or incorrect sizing.

  • Manufacturer Defects: If the physical hat is defective or our embroidery is physically damaged upon arrival, you must notify us at orders@capsfast.com within 5 days of delivery for a replacement.

  • Order Cancellations: Once a digital proof has been created, a $25 digitizing/setup fee is non-refundable if you choose to cancel the order before production.

4. Shipping & Delivery

  • We are not liable for packages once they are marked as "Delivered" by the carrier.

  • International shipping (outside the US) may be subject to additional customs fees or duties which are the responsibility of the customer.

5. Payment

  • Full payment is required before an order enters the production queue. For large-scale corporate orders, contact us for specialized invoicing.